Dear Followers

First and foremost — thanks for following!

blog1I’m writing to let you know what’s been going on with my blog. As you may know, for a long time, there was nothing! Then, — all of a sudden! — there’s recently been post after post. Here’s why:

Unfortunately, I’ve done a really poor job keeping up with my blog over the past year or two. So I’m trying to catch up. I want this blog to be a reflection of my life; a journal of my journey. More professional than personal, but nonetheless, there’s not much work/life balance anymore so those lines are pretty blurred for me.

My passion is helping people do things better. So my plan is to document what I’m doing, and what I’ve done, professionally and personally to help people do things better. This casts a far-reaching net, and may include topics from knowledge management, to learning presentations, to questions to think about, to…well…just about anything!

And just so you know… I don’t have an editorial calendar, or a blog strategy — none of that. I post when I feel compelled — and about whatever I feel compelled to write about. It’s that simple. Really. (I’m letting you know so I manage expectations appropriately. After all, we are on this journey together.)

Too often, life passes us by and we forget to take pictures, or write about our experiences, or journal how we felt, etc. I’m trying to STOP doing that. Starting now… 

Lastly — and as always, — your opinions, comments, and questions are always welcomed. In fact, I appreciate hearing your opinions, comments, and questions. Don’t be shy!

Yours Truly,

Preso: WTF is Knowledge Management (KM)?

I put together this presentation as a learning tool for my company’s leadership team. It’s an easy to understand slideshow that explains the basics of knowledge management.

Check it out:

BTW, there’s a lot more to KM than this — this presentation is just a high-level primer.

Just received my CKMP certification!

CKMP Certification

Just received my CKMP certification!

A little more than a month ago, I earned my Certified Knowledge Management Professional (CKMP) certification. This designation is one step above Certified Knowledge Manager. Both are given by KMPro.

To earn the CKMP, you must submit work samples to demonstrate working knowledge of knowledge management practices. For my certification, I submitted the KM strategy & implementation plan that I created for my current company, Summit Technologies, in my role as Chief Knowledge Officer (CKO).

Whiteboard Animation #1: Change is Your Choice

Just stumbled across this gem from my past; thought I’d share…

As project team lead on a DoD contract at Summit Technologies, I worked directly with YDraw to deliver a whiteboard animation for our client, Patrick Conway, Chief Knowledge Officer (at the time) at U.S. Army Combined Support Command (CASCOM) at Fort Lee, VA.

Together with YDraw, we came up with the script, and shared our general idea of what’d we like to see. YDraw hit the ball out of the park. And they were fantastic to work with too.

The goal of this whiteboard animation is to get employees to start asking “Why do we do things this way?” inside of their organization. Questions like this help people adopt an “innovation mindset” – which is critical to the success of any knowledge management efforts.

We were really pleased with the turn out. What do you think?

Infographic #1: KM in the U.S. Army – 2012 Survey Findings

Kinda proud of my first attempt at creating infographics… used Piktochart to create. Was pretty easy actually. Hardest part is figuring out what you want to achieve; then finding the best data to support any claims.

To create this infographic, I used a set of data collected by Patrick Conway, Chief Knowledge Officer, while he was at U.S. Army Combined Arms Support Command (CASCOM) located at Fort Lee, VA. Here’s how it turned out:

2012 Army-Wide KM Survey Findings

2012 KM in the U.S. Army Survey Findings

What do you think?

Project Write-Up Flow

I’m currently tasked with writing a s*ton of project write-ups for my company’s website. These write-ups serve as a portfolio demonstrating the most significant work we’ve done since the company started in 1997.

If you’ve ever tried to knock out a backlog of past project summaries, you’ll know, this stuff ain’t easy. But I’m on a tight deadline, so I need a repeatable process that’s tried-and-true. It’s time to #msh.

To make it easier for me to whip these things out faster, I put together the following write-up flow. I’m sharing it with you in case you’re ever tasked with something similar and are not sure where to start.

Feel free to customize your flow however you’d like; this one works for me.

First paragraph – About the Customer (3-4 sentences)

  • Where are they located?
  • What is their mission?
  • Who do they serve?

Second paragraph – About the Project (3-4 sentences)

  • What is the purpose of the project?
  • What challenges did this project solve?
  • What is interesting about this project?

Third paragraph –Transition into Key Performance Areas (2-3 sentences)

  • What areas of technical expertise did we provide?
  • What Key Performance Areas will be discussed?

Remaining Paragraphs – Key Performance Areas (2-4 sentences per KPA)

  • What work efforts were performed?
  • What deliverables were produced?
  • What tools, techniques, or approaches did we use?
  • What systems were impacted?

Leadership Quotes Worth Sharing

While studying for a strategy course at WGU, I came across some great quotations that I’d like to share. I will update these as I continue the course, but here’s what I have so far:

Real change starts with you – it stems from your willingness to own your weaknesses, confess your failures, and recognize that many life stories do not have a happy ending (Block, 1997).

George et al. (2007, p. 2) argue in this regard that, . . . the essence of leadership is not trying to emulate someone else, no matter how brilliant they are. Nor is it having the ideal leadership style, achieving competencies or fixing your weaknesses. In fact, you don’t need power or titles to lead. You only have to be authentic.

Dee Hock, founder of Visa put it like this: Leadership starts with you ‘Control is not leadership; management is not leadership; leadership is leadership. If you seek to lead, invest at least 50% of your time in leading your­­ self – your own purpose, ethics, principles, motivation, conduct. Invest at least 20% leading those with authority over you and 15% leading your peers.’

It involves challenging our own assumptions; thinking in such a manner that it challenges our beliefs, values and our way of seeing reality in order to assess their impact on our lives.


Flood, Patrick C.. Change Lessons from the CEO : Real People, Real Change. Somerset, NJ, USA: John Wiley & Sons, 2013. ProQuest ebrary. Web. 4 October 2014.

Copyright © 2013. John Wiley & Sons. All rights reserved.

Sparkle in Her Eye

a sparkle in her eye
that will never die.
no matter how hard you try.

see it sparkle at night-
and twinkle in the light.
oh, what a lovely sight!